Shipping Policy

Effective Date: October 6, 2026

At SmartBazzar, we are committed to delivering your orders safely and as quickly as possible. Please read the following shipping policy to understand our order processing and delivery process.

1. Order Processing

All orders are processed within 1–3 business days after the order is successfully placed.

Orders are not processed or shipped on Sundays or public holidays.

During sales, promotional events, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay, we will notify you using the contact details provided with your order.

2. Shipping & Delivery

We currently offer delivery across India, subject to courier service availability at the delivery address.

Once your order has been dispatched, the estimated delivery time is generally:

• Metro & major cities: 3–6 business days

• Other locations: 5–8 business days

• Remote areas: 7–12 business days

Delivery times are estimates and may vary depending on the destination, courier availability, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, SmartBazzar may offer free shipping promotions or other shipping discounts. The applicable shipping charge shown at checkout will be considered final for your order.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing your tracking details, where available.

You can use the tracking information provided to check the current status of your shipment.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

5. Delivery Delays

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• High order volumes

• Courier service disruptions

• Incorrect or incomplete addresses

• Remote delivery locations

• Customs or regulatory requirements

• Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an incorrect address after placing your order, please contact us as soon as possible.

We may not be able to change the address once the order has been shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts before returning an undelivered package to the sender.

If the package is returned because the customer was unavailable, refused delivery, or provided an incorrect address, please contact us for assistance.

Any applicable reshipping charges may be the customer's responsibility.

8. Lost or Damaged Packages

If your package appears to be damaged upon delivery, please contact us as soon as possible.

For damaged products, we recommend taking photographs of the package and product and contacting our customer support team promptly so that we can investigate the issue with the shipping carrier.

If your tracking information shows that an order has been delivered but you have not received it, please contact us so that we can assist with the investigation.

9. Cash on Delivery (COD)

Where available, Cash on Delivery orders may be subject to additional verification before shipment.

SmartBazzar reserves the right to contact customers to verify COD orders.

Repeated refusal or non-acceptance of COD shipments may affect future COD availability for the customer.

10. International Shipping

Unless specifically stated on the product page or at checkout, SmartBazzar currently focuses on shipping within India.

For international orders, if offered, shipping times, charges, customs duties, taxes, and other import fees may vary depending on the destination country. Any applicable customs duties or taxes may be the customer's responsibility.

11. Contact Us

If you have questions about your order or shipping, please contact our customer support team through the contact details provided on our website.

When contacting us regarding an order, please include your order number so that we can assist you more quickly.

SmartBazzar

Thank you for shopping with us!